Kato Collar Warranty Information
Our goal is to provide the same protection for our customers as we are providing for the athletes we strive to protect.
Kato Collar Limited Warranty
- Kato Collar carries a no-questions-asked money-back guarantee for the first 30 days post-purchase
- Customer pays for return shipping
- We offer a two-year warranty on the collar and one year on replacement parts from the invoice date of the authorized dealer to the original consumer/end-user
- The base of collar: 2 years
- Decelerator pads and flange: 1 year
Please include a copy of original authorized dealer receipt to verify the product is within the warranty period. A registered product will also serve as proof of purchase. Repair or advanced replacement is at our discretion. Warranty is null and void if there is evidence of any material structural changes, customization or alterations to the collar, any improper use or abuse, any application of non-removable items. All returns require prior authorization from Guardian Athletics Customer Service staff and a return merchandise authorization number (RMA). Credit or exchange will not be issued without an RMA.
To assist us with your warranty we ask that you register your collar(s) at the time of purchase.
If you have any questions, please contact our customer service team for support.
Thanks again for your business!